FAQ

What is WordPress?

WordPress is a web-based publishing tool that is designed to make it easy for you to upload new content to your website and manage your existing content. UsingWordpress will mean that you can update information on your website without having to worry about the HTML code or pay a developer to do it for you. This means that even non-technical users can remain in control of their websites and do not need to rely on their web designers.

We use WordPress as our standard CMS for client’s websites, as we believe it is the best CMS on the market. WordPress has an intuitive and user-friendly dashboard (a little like Microsoft Word) making it easy for users to add, edit and delete content as and when they wish to. Our web developers will show you how to use it, so you can take control of your content with confidence.

WordPress makes up over 22% of all new websites and has a huge worldwide community. It is here to stay meaning your website won’t become redundant in the future. WordPress offers regular updates for features and security which enables you to grow your website with your business.

Can you work on my existing website?

Yes, providing the contract with your previous web designer / developer has ended, we are happy to work on your existing website and make the alterations and improvements you require.

I don’t live in London can I still use your services?

Reynolds Digital is a London web design agency; however we work with clients all over the UK. Thanks to email, video chat, Skype and the telephone, we are able to provide clients with effective on-going communication throughout the lifespan of their project.

How long will it take you to build my website?

The length of time it takes to build your website will depend on the complexity of the design and development, Typically projects take between 4 and 16 weeks. We create a detailed specification of your website project and use agile project management to ensure the project is delivered on time, within budget and to the specification.

Our project manager will be working closely with you from start to finish and will keep you informed at every stage.

Do I have to update my own website?

We will provide you with training on how to use WordPress so you can update your content as and when you wish too, however if you would rather outsource this to us, that’s absolutely fine! We can provide you with a bespoke maintenance plan to suit your business requirements and budget.

We also have a team of professional copywriters who can update your blog with engaging posts and keep your website content fresh. We could share posts too, with both your company and Reynolds Digital creating some content each month. Many clients for example like to create news teasers and stories internally.

We can also find images and videos relevant to your business. These will be totally copyright free and optimised for low memory usage.

Will my website look the same to all users?

We encourage all of our clients to invest in responsive web designs in order to provide users with a consistent experience across all platforms. Responsive web design is not only considered best practice by our team of web designers, but also search engines like Google. Your website will automatically resize to the viewer’s device, whether that is a desktop computer, a tablet or a mobile.

We use ‘Bootstrap 3′ as a framework for responsive development which is now the industry standard ensuring your website is coded to the latest standards.

 

What happens if I have problems with my web design or CMS?

In the unlikely event that something goes wrong with your website, you can simply call us and we’ll get the issue sorted as quickly as possible. We look to build ongoing relationships with our clients so offer support for your website and hosting.

All websites come with a 3 month no fee fix for issues that are discovered. We have a thorough testing and bug tracking phase at the end of the project to minimise the possibilities of  technical issues once the website is launched.

How do I purchase a domain name?

You can purchase a domain name from websites such as GoDaddy or 123-reg. You will first need to check that the domain name you want is available for registration. The process is fairly straightforward, however if you would prefer us to set up your domain name on your behalf, we are more than happy to! Simply let us know what domain name you would like for your website and we will take care of the registration and set up. We will register your .com or .co.uk domain name for a year, after which you will need to renew it.

If you have already bought a domain name, simply let us know what it is and we’ll transfer it to the new website we are building for you.

Do you offer web hosting?

We offer fast UK based dedicated hosting and support for your website. We can also set your website up on your own server if required. We use the best server software with daily backups, regular security and software updates and give clients easy access to their files using cPanel.

We also offer a website caching service which can speed your website by as much as 4 times! This can result in page loading in 1 second or less. This increases the number of pages your visitors view as well as offering SEO benefits.

We can install SSL certificates for additional security and set up the server to offer tighter security to clients who require this.

 

Do you have an eCommerce website solution?

Yes, absolutely we are eCommerce specialists. Visit our case study profiles and you’ll see that a number of our case studies are very strong eCommerce projects.

Obviously with handling money, eCommerce solutions have to be inherently secure. We have very talented software specialists who can implement your eCommerce solution with a robust security infrastructure. Once again with our eCommerce projects all clients receive a dedicated Project Manager.

Will my website show up in Google?

We build SEO friendly WordPress websites that are optimised for search engines, so your website stands a very good chance of showing up in Google. Of course, if you want to achieve a higher ranking and drive high volumes of traffic through to your website, you will need to work to improve your website’s SEO. Unfortunately it’s not as easy as it sounds, but luckily for you we happen to be experts!

Reynolds Digital specialises in WordPress SEO and will use white hat techniques (on page optimisation, ethical link building, quality content creation) to help your website climb up the search rankings. We will create a bespoke SEO strategy for your business that integrates with your existing online marketing plan. Contact us for a no obligation quote.

What happens when I’ve got my quote?

Once we have agreed on a price and specification for your web design, we will start project planning and research your business, target audience and competitors. We will either do this over the phone or if you’re local, arrange a meeting at our London office, you are more than welcome to drop in for a chat! We value the importance of our client consultations and believe they are key to the success of the services we provide.

How much does web design cost?

Our websites are targeted at established companies who that really benefit from customised design and development in order to increase their revenue.

Projects take between 4 and 16 weeks and provide clients with a marketing tool to generate leads. We create a detailed specification and base our quote on the number of days we expect the project to last.

Typical prices range from £5,000 to £25,000.

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